Introduction

At Veilora, your privacy is important. This policy explains how we collect, use, and protect your personal information when you use www.veilora.co.uk or shop with us.

Who We Are

Veilora – UK-based retailer of:

  • Shawls
  • Silk Shawls
  • Kashmiri Shawls
  • Luxury Shawls

Address: 50 Salisbury Road, Hounslow, TW4 6JQ
Email: info@veilora.co.uk | Phone: +44 7446 128813

We are the Data Controller under UK GDPR.

Information We Collect

Directly from you: Name, address, email, phone, payment info
Automatically: IP address, browser/device info, cookies, pages visited

How We Use Your Data

  • Process orders & deliveries
  • Respond to enquiries
  • Improve website & services
  • Fraud prevention & security
  • Marketing (if consented)

We rely on contractual necessity, consent, and legitimate interests as lawful bases.

Sharing Your Data

We never sell your information.
We may share data with:

  • Payment providers
  • Couriers
  • IT/hosting services

All third parties follow strict data protection rules.

Your Rights

Under UK GDPR, you can:

  • Access or correct your data
  • Request deletion or restriction
  • Withdraw consent or object to processing

Contact info@veilora.co.uk to exercise your rights.

Security & Retention

  • We use secure systems to protect your data
  • Personal info is kept only as long as needed
  • Deleted securely after retention period

Cookies & Links

  • We use cookies to improve browsing
  • External links are not controlled by us; check their privacy policies

Updates

We may update this policy; changes take effect immediately upon posting.

Contact Us

Veilora
50 Salisbury Road, Hounslow, TW4 6JQ
📧 info@veilora.co.uk | 📞 +44 7446 128813

Your privacy matters — we protect it with care.