Introduction
Welcome to Veilora.
These Terms & Conditions outline the rules and regulations for using our website www.veilora.co.uk and purchasing our products.
By accessing this website and placing an order, you accept these terms in full. If you do not agree with any part of these terms, please refrain from using our website.
Who We Are
Veilora is a UK-based fashion brand specialising in:
- Premium Shawls
- Silk Shawls
- Kashmiri Shawls
- Luxury Shawls
Registered Address:
50 Salisbury Road
Hounslow, TW4 6JQ
United Kingdom
Phone: +44 7446 128813
Email: info@veilora.co.uk
We are committed to providing elegant, high-quality shawls with excellent customer service.
Website Use
By using our website, you confirm that:
- You are at least 18 years old or using the website under parental supervision.
- The information you provide is accurate and complete.
- You will not use the website for any unlawful or fraudulent activity.
We reserve the right to suspend or terminate access if misuse is detected.
Product Information
At Veilora, we aim to ensure all product descriptions, images, and prices are accurate and up to date.
However:
- Colours may slightly vary due to screen settings and lighting.
- Measurements may have minimal variation due to craftsmanship or fabric nature.
- Availability is subject to stock levels.
We reserve the right to update product information at any time without prior notice.
Pricing & Payments
- All prices are listed in GBP (£).
- Prices may change without prior notice.
- Full payment must be made at checkout before dispatch.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
Order Acceptance
Once you place an order:
- You will receive a confirmation email acknowledging receipt.
- This email does not guarantee acceptance.
We reserve the right to cancel orders due to:
- Stock unavailability
- Payment issues
- Suspected fraudulent activity
If cancelled after payment, a full refund will be issued promptly.
Shipping & Delivery
We aim to dispatch orders quickly and efficiently.
Please note:
- Delivery times are estimates and may vary.
- We are not responsible for courier delays beyond our control.
- Customers must provide accurate shipping details.
International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.
Returns & Refunds
Customer satisfaction is important to us.
You may return items within 14 days of delivery, provided:
- The item is unused and unworn.
- The original packaging is intact.
- The product is in resaleable condition.
Refunds will be processed after inspection.
Shipping costs are non-refundable unless the item is faulty.
To initiate a return, contact us at:
info@veilora.co.uk
Damaged or Faulty Items
If you receive a faulty or damaged item:
- Notify us within 48 hours of delivery.
- Provide your order number and clear photos.
We will arrange a replacement or refund as appropriate.
Intellectual Property
All content on this website — including images, text, branding, and designs — belongs to Veilora.
Any unauthorised reproduction or use is strictly prohibited.
Limitation of Liability
Veilora shall not be liable for:
- Indirect or consequential losses
- Loss of business or profits
- Delays caused by circumstances beyond our control
Nothing in these terms limits rights under UK consumer law.
Privacy & Data Protection
Your personal data is handled securely in accordance with UK data protection regulations. Please refer to our Privacy Policy for full details.
Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Updated terms will be posted on this page and become effective immediately.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to UK jurisdiction.
Final Line (Professional Touch)
At Veilora, we value transparency, quality, and customer trust. If you have any questions regarding these Terms & Conditions, please contact us - we are always happy to assist.